Order Help 🌸

Track your order or get help with a specific issue below.

The order lookup below only works for orders placed on this site which launched April 11, 2026. Placed your order before then? No worries! Just scroll down, select the option that best describes your issue, and include your order number in the form. I will look everything up on my end and take care of you.

Where is my order? 🌿

Enter your order number and email to check your status.

Being made with love
Packed with care
On its way to you
Delivered!

You'll be taken to your order status page with tracking details.

🌸 Need more help? 🌸
Cancellations and alterations are only possible within 24 hours of placing your order. After that window, production may have already begun.
Please enter your order details below. We'll check if you're past the processing window and help you from there.
Since your order has shipped, your carrier is responsible for transit. Please contact them directly using the tracking number in your shipping confirmation email. If they can't resolve it, submit a claim below.
I'm so sorry your piece arrived damaged. Please fill out the form below and I will make it right.
Please email photos of the damage to greeneisgold@gmail.com with your order number in the subject line.